100% Satisfaction Guaranteed Policy
Bottom Line Up Front (BLUF): we take care of our customers like family
Maybe the fit isn’t quite right, the color isn’t what you expected, the product is damaged or you just don’t love the product now that you have it in hand. Worry not! We get it. Shopping online can be daunting and risky. You work hard for your money and you want to be sure you’re going to love what you buy. Us too! That’s why we are proud to offer a 100% Satisfaction Guaranteed Policy at Titan 6 Actual. So, here are the steps to take depending on why you’re not 100% satisfied.
To help us resolve a wrong or damaged product for you quickly, please email us at customercare@titan6actual.com within 7 days from receiving your order with photos of the wrong or damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! Often times within 24 hours.
To help us resolve a wrong size or color exchange for you quickly, please email us at customercare@titan6actual.com within 7 days from receiving your order with a photo of the item you wish to exchange, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! Often times within 24 hours. To be eligible for an exchange, your item must be returned to us unused, unlaundered, and in the same condition that you received it. Exchanges are subject to our receiving the approved return first.
On the rare occasion that a customer just doesn’t love their new product, please email us at customercare@titan6actual.com within 7 days from receiving your order with a photo of the item you wish to return for a refund, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! Often times within 24 hours. To be eligible for a refund, your item must be returned to us unused, unlaundered, and in the same condition that you received it. Refunds do not include shipping costs and are dependent on receiving the approved return first.
If after you’ve gone through the steps listed above, go eat some tacos or pizza, maybe pet your dog, or consider going for a ruck, hitting the iron paradise, or whatever flavor fitness you enjoy. If any of those doesn’t immediately satisfy you, we are confident that nothing ever will and there is nothing else we can do. Titan 6 Actual, out.
FAQs
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typically 3–4 business days. In total, you should receive your order between 6 to 11 days from when you order. You may receive partial orders for items that are ready sooner than others. This is no additional cost to you.
 Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at customercare@titan6actual.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch with us at customercare@titan6actual.com
Worry not! Refer to our 100% Satisfaction Guaranteed Policy.
Too easy! Refer to our 100% Satisfaction Guaranteed Policy.
 Absolutely! Refer to our 100% Satisfaction Guaranteed Policy.